FAQs

Shipping

What shipping methods do you offer?

  • We offer shipping via Australia, Sendle and TNT Road Express.
  • Shipping time ?

Updating your order

Can I cancel or edit my order?

  • Of course you can, please let us know before we dispatch your order. Once we have dispatched your order there is no way we can make changes.

Can I change my shipping address?

  • Yes you can, Please let us know as soon as possible by emailing to help@tinkertechau.com.au

Order Issues

Why hasn't my my tracking status updated?

What can I do if the item is DOA "Dead on Arrival"?

What can I do 

Discounts & Promotions

Can I use multiple discount codes?

  • Unfortunately, you cannot use multiple discount codes.

Do you offer wholesale price for B2B or Universities or other relevant organization?

  • Yes we do offer future discount for business partner as well as universities and other organization. Please fill in the form HERE

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Customer support

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